Shipping policy

SHIPPING
Our processing times before shipping can take from 1-3 business days. 

You will receive a tracking notification once your item has been shipped.

LOST, STOLEN or DELAYED ORDERS
Once an item is shipped you should receive an email with your shipping information. If there is a problem with your shipment, please contact your local post office with your tracking number.

Frostfire Candles is not responsible for any stolen or lost packages. We are also not responsible for errors made by USPS.

If your item is delayed past its "estimated arrival date" it is out of our control. We suggest filing a complaint with the USPS.

A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.